Legal

Privacy Policy

Last updated: April 16, 2026

This Privacy Policy explains how MetaOriental ("we", "us", "our") collects, uses, and protects information about you when you use our website and services. By using the platform, you agree to the practices described here.

1. Information We Collect

Account information. When you create an account, we collect your email address and, optionally, your name. If you sign in via Google, we receive your Google account name and email address.

Order information. When you place an order, we collect your delivery address, purchase history, and the payment details needed to process your transaction. We do not store full payment card numbers — those are handled by our payment processor.

Usage data. We collect information about how you use the platform, including pages visited, products viewed, search queries, and actions taken (such as adding items to a wishlist or cart). This data is collected using standard server logs and, where present, analytics cookies.

Device and connection data. We collect your IP address, browser type, operating system, and referring URL when you access the platform. This helps us diagnose issues and understand traffic patterns.

Communications. If you contact us by email, we retain your messages and our replies for customer service purposes.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sending order confirmations and shipping updates.
Maintain and secure your account.
Personalise your experience on the platform, including product recommendations.
Respond to your support requests.
Send transactional emails (order confirmations, tracking updates, group buy notifications). We do not send marketing emails unless you have opted in.
Analyse usage patterns to improve the platform.
Detect and prevent fraud and abuse.
Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information.

We share information with third parties only where necessary:

Payment processors — to handle card transactions securely.
Shipping partners — to fulfil and track your orders.
Cloud infrastructure providers — who host the platform and its databases under data processing agreements.
Analytics providers — in aggregated or pseudonymised form.
Legal requirements — if required by law, regulation, or valid legal process.

When we share data with service providers, we require them to protect your information and use it only for the purposes we specify.

4. Cookies

We use cookies and similar technologies to:

Keep you signed in across sessions.
Remember your cart and wishlist.
Understand how visitors use the platform (analytics).

You can control cookies through your browser settings. Disabling all cookies may affect your ability to use certain features, such as staying signed in.

We do not use third-party advertising cookies.

5. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal reasons (for example, transaction records for tax purposes, which we may retain for up to 7 years).

6. Your Rights

Depending on where you are located, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data ("right to be forgotten").
Port your data to another service.
Object to or restrict certain processing.
Withdraw consent where processing is based on your consent.

To exercise any of these rights, email us at privacy@metaoriental.com. We will respond within 30 days. We may ask you to verify your identity before acting on a request.

7. Data Security

We use industry-standard security measures including HTTPS encryption in transit, hashed passwords at rest, and access controls on our systems. No method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to notify us promptly of any suspected breach.

8. Children's Privacy

Our platform is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us at privacy@metaoriental.com and we will delete it promptly.

9. International Transfers

MetaOriental operates with infrastructure and personnel across multiple countries. Your information may be transferred to and processed in countries other than your own. Where required, we apply appropriate safeguards (such as standard contractual clauses) to protect your data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact

For privacy-related questions or requests, contact us at privacy@metaoriental.com.